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FAQ
Frequently asked questions
IS THE WEBSITE SECURE?
Yes. Our website uses SSL encryption and secure payment systems to ensure complete protection of your personal and financial information.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes. We ship to multiple countries around the world through trusted logistics partners.
HOW CAN I CONTACT YOU?
You can contact our support team at any time through the following email address:
📧 primewearshop7@gmail.com
WHAT IS THE DELIVERY TIME?
The average delivery time is 5 to 25 business days, depending on your location and shipping conditions.
WILL I RECEIVE A TRACKING NUMBER?
Yes. Once your order has been shipped, you will receive a tracking number by email to monitor your delivery.
ARE THERE IMPORT TAXES?
Depending on the destination country, local taxes or import duties may apply and will be the customer’s responsibility.
WHAT HAPPENS IF I ENTER THE WRONG ADDRESS?
If the shipping address is incorrect and the package is returned, an additional shipping fee may be required for reshipment.
CAN I RETURN MY ORDER?
Yes. We accept returns according to the conditions established in our refund policy.
HOW DOES THE REFUND WORK?
Refunds are issued as digital store credit with no expiration date, which can be used for future purchases.
HOW LONG DOES THE REFUND TAKE?
Store credit is issued within 7 business days after inspection of the returned product.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
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