Store Policy
PRIVACY & SAFETY
1. INFORMATION WE COLLECT
• PERSONAL DATA: Name, billing/shipping address, email address, phone number, and payment information.
• DEVICE INFORMATION: IP address, browser type, device type, time zone, and cookies.
• ORDER INFORMATION: Products purchased, order history, and shopping preferences.
2. HOW WE USE YOUR DATA
• Process and deliver orders.
• Send communications related to orders and promotions.
• Improve our website and services.
• Comply with legal requirements.
3. SHARING YOUR INFORMATION
We only share data with trusted partners:
• Payment Processors (STRIPE, PAYPAL, APPLE PAY, GOOGLE PAY).
• Shipping and Logistics Partners.
• Marketing and Email Platforms (KLAVIYO).
• Data Analytics Tools (GOOGLE ANALYTICS).
👉 WE NEVER SELL YOUR PERSONAL DATA.
4. DATA RETENTION
• Your data is stored only for as long as necessary for business operations or legal requirements.
5. COOKIES
• Used to improve browsing experience and personalized advertisements.
• Cookies can be disabled through your browser settings.
6. YOUR RIGHTS
Depending on the laws applicable in your region (GDPR/CCPA), you may:
• Access your personal data.
• Update your personal data.
• Request deletion of your personal data.
7. SECURITY
• We use industry-standard security systems to protect against unauthorized access.
8. UPDATES
• This policy may change over time.
• We recommend reviewing this page regularly.
9. CONTACT
SHIPPING POLICY
This policy explains how orders are shipped by our store.
1. WORLDWIDE SHIPPING
• We offer shipping to multiple countries around the world.
2. DELIVERY TIME
• The average delivery time is 5 to 25 business days.
• Delivery may take longer in cases involving customs clearance or remote locations.
3. ORDER PROCESSING
• Orders are processed within 1 to 3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
4. TRACKING INFORMATION
• Once your order has been shipped, you will receive a tracking number by email.
• We will also send information about the shipping carrier responsible for delivery.
5. TAXES AND DUTIES
• Customers are responsible for local taxes, import duties, or additional charges required by the authorities of the destination country.
6. FAILED DELIVERIES
• If the shipping address provided is incorrect or incomplete and the package is returned, an additional shipping fee may be charged for reshipment.
7. POSSIBLE DELAYS
• The store is not responsible for delays caused by customs procedures, shipping carriers, or any external factors beyond our control.
8. CUSTOMER SUPPORT
• If you have any questions regarding your order, please contact our support team.
REFUND POLICY
1. REFUND METHOD
• Refunds are issued as a non-expiring digital gift card.
• No cash refunds will be provided.
• No bank transfer refunds will be provided.
• No credit or debit card refunds will be provided.
2. TIMELINE
• Store credit will be issued within 7 business days after inspection of the returned item.
3. NOT ELIGIBLE
The following items are not eligible for refund:
• Items returned outside the 7-day return window.
• Items that are not in returnable condition.
• Shipping fees and taxes.
4. GIFT CARDS
• Store credits do not expire.
• Credits can be used on any future order.
5. DAMAGED OR INCORRECT ITEMS
• Contact us within 7 days if your order arrives damaged, defective, or incorrect.
6. QUESTIONS
• If you have any questions regarding refunds or returns, please contact our support team.
CONTACT INFORMATION
At Prime Wear, we value our customers and are committed to providing an exceptional shopping experience.
• If you have any questions, concerns, or suggestions, we are here to help.
CUSTOMER SUPPORT EMAIL
RESPONSE TIME
• We strive to respond to all inquiries within 24 to 48 hours, excluding weekends and public holidays.
HOW WE CAN HELP
• Product information and sizing guidance.
• Order updates and shipment tracking.
• Assistance with returns, exchanges, and store credit.
• Feedback, suggestions, or general inquiries.
THANK YOU FOR CHOOSING PRIME WEAR.
• Our team is committed to providing world-class support and ensuring that your experience with us is simple, secure, and satisfying.
PRIME WEAR
WEAR YOUR BEST. STAY PRIME.
